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SHIPPING & RETURNS POLICY:

SHIPPING & RETURNS:

  • You can cancel any order that you purchase from us within 14 days.

  • we require that any item you want to return is in a *resalable condition

  • We require that you pay for your return delivery.

  • we reserve the right to charge a restock fee of no greater than 25% (unless goods are not returned in a *resalable condition)

  • we will refund your returned order within 14 days.(Less restock fees)

  • If you receive faulty goods please inform us within 14 days so that we can arrange replacement goods.

  • we cannot offer returns on bespoke items or items w specially ordered finishes or adjustments outside of standard sizing.

to start a return please do any of the following:

Email Us

Write: c/o: BrookWaterUK The Downs Woodhouse Ln Uplyme DT7-3SL Devon UK.

All return requests must be made in writing to us via any of the following we cannot issue a Returns Number to you over the phone

 

Please state clearly your:

Name

Order Number

A brief explanation of your reason for returning the product(s)

Your contact details
 

At this point we will issue you with a RETURNS NUMBER.

Upon receipt please follow these instructions:

  • Please reseal your original package securely and in the original packaging to prevent damage please note that you are responsible for the condition of the goods until they are returned to us.

  • Please affix YOUR RETURNS NUmBER & Our Address to the front of the package

  • Please affix your address details to the reverse of the package.

  • Please take to local Post Office or use your own courier for posting.

  • We would advise that you obtain sufficient insurance in the event that the items are damaged or go missing 
     

PLEASE NOTE: in the event of damage or returned goods going missing you will have to claim for this not us and in these instances we will not issue refunds.

* RESALABLE CONDITION: ALL goods for return whatever the reason mUST be in their original undamaged packaging unused unfitted & complete if goods are not returned in the aforementioned condition we cannot give you a refund.

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